strategy

Examples of Strategy

Examples of Strategy Jonathan Poland

A strategy is a long-term plan that an organization or individual develops to achieve a specific goal in a competitive environment. It involves defining the actions and resources that will be necessary to achieve the goal, as well as how they will be implemented and coordinated. A good strategy is carefully considered and takes into account the internal and external environments in which the organization or individual operates, as well as the potential risks and opportunities. By developing and implementing a strategy, an organization or individual can increase their chances of achieving their goal and succeeding in a competitive environment.

Striking Fear Into The Hearts Of The Competition

Communications or actions designed to invoke a response in the competition. For example, a technology company that announces a future product without much investment in actually developing the product. This may be done to distract the research & development efforts of competitors.

Do Nothing Strategy

The decision that doing nothing is your best strategic move such as a technology company that decides not to respond to a competitor’s aggressive price cuts because they feel they have a better product that can compete at a higher price.

Tit for Tat

Tit for tat is a decision to respond to a competitor in an equal way such that you push back but not so hard that you escalate things. For example, responding to a competitor’s price decrease with an equal price decrease that may help to avoid a price war.

Last Responsible Moment

Last responsible moment is the strategy of delaying a decision or action until the optimal time. For example, waiting to see if a competitor has any success with a bold new product line before rushing to compete with them at great cost.

Long Game

Long game is a strategy that optimizes for total long term gains over short term gains. For example, a firm that misses its profit targets because it invests in product development.

Cut and Run

Cut and run is a decision to abandon a failing strategy despite high costs to do so. For example, a city that bans fossil fuel burning vehicles such as cars on a large number of downtown streets as a measure to improve air quality.

Failure is Not an Option

Failure is not an option is the decision to continue to invest in a failing strategy despite mounting costs such a military organization that continues to invest in the development of an aircraft despite ballooning costs and indications its design is deeply flawed.

Grand Strategy

Grand strategy is a complex strategy that is non-obvious and potentially long running. For example, a chess player who gives up pieces in order to establish a strategic position on the board.

Soft Power

Soft power is the ability to achieve goals using influencing techniques. For example, a nation that negotiates data sharing agreements to copy databases about foreign nationals directly from their government. This could be contrasted with spying methods that attempt to get the same data without permission.

Failure Demand

Failure demand is when you benefit from your own failures. For example, an unpopular telecom company that has extremely busy phone lines and an unusable website such that customers find it difficult to cancel their accounts.

Fail Often

Fail often is the practice of taking a large number of risks such that regular failures are expected. For example, an individual who pitches a business plan to many investors with the realization that each pitch has a high chance of failure. This may nonetheless work out eventually if the individual improves with each pitch.

Fail Well

Fail well is the practice of failing cheaply, safely and quickly. For example, business experiments that are inexpensive such that their failure doesn’t have much impact.

Marketing Myopia

Marketing myopia is a flawed type of strategy that involves focusing on a product as opposed to customer needs. For example, customers don’t need oil they need energy such that an “Oil Company” may not survive into the future where an “Energy Company” will if it adapts to the needs of society and remains competitive.

Camping Strategy

Camping strategy is the action of physically moving to a location that has some advantage. For example, a Japanese chocolate maker that opens a small office in Paris that then prints “Paris” under their brand name on their logo to associate the brand with the culture of this great city. The term camping strategy implies some small, temporary or superficial move to a location.

Economies of Density

Economies of density is the efficiency that is gained by being close to things. For example, a business that builds its distribution facilities within close proximity to large population centers.

Economies of Scope

Economies of scope are the efficiencies that are gained by variety. As a strategy, this involves offering variety to increase your value to the market. For example, a company that has millions of items in stock such that it represents a one-stop-shop.

Economies of Scale

Economies of scale is the tendency for your costs to drop as you produce more. For example, if you create a $1 million app for one user, your cost is $1 million per user but if you have 1 million users, your cost drops to $1 per user.

Essential Complexity

Essential complexity is the process of making something as simple as possible without making it so simple that it loses value. This is a common type of design strategy. For example, a clothes dryer with a single button that just works such that you need not input any options to get a satisfactory result every time.

Embrace, Extend and Extinguish

Embrace, Extend and Extinguish is the poor ethical practice used by large firms that involves embracing and working with emerging firms, standards and practices with the ultimate goal of destroying them. For example, a large firm that engages a small innovative firm as a partner but then squeezes them until they fail.

Underpants Gnomes

Underpants gnomes is a type of flawed strategy that includes a magical step that is unexplained.

Step 1: Write an app
Step 2: ?
Step 3: Big profits

Economic Moat

An economic moat, also known as competitive advantage, is a capability or asset that gives you a sustainable advantage in your business. Attempts to build a moat are a common type of strategy. For example, an organic farmer who seeks unusually productive companion plantings to develop far higher yields than traditional farms. This would make the farmer unusually profitable, allowing them to scale, allowing them to further reduce costs and improve yield.

Top-down vs Bottom-up

Top-down vs Bottom-up Jonathan Poland

Top-down and bottom-up are opposing approaches to thinking, analysis, design, decision-making, strategy, management, and communication. The top-down approach begins with the most general, fundamental, or high-level concerns and progresses towards greater detail. This approach is often used in problem-solving or decision-making, and is characterized by a focus on broad concepts and principles. The bottom-up approach, on the other hand, begins with specific details and works upwards towards more general concepts. This approach is often used in design or planning, and is characterized by a focus on the practical details and specific components of a system.

Analysis

A top-down analysis of an investment begins with general economic outlook and analysis at the level of a firm’s sector and industry. A bottom-up analysis begins with details such as the management of a firm or the features of a product. Both may cover the same detail but progress in opposite directions. For example, top-down may quickly invalidate an investment based on its industry and bottom-up may quickly invalidate an investment based on its management team.

Thinking

Top-down thinking begins with high level information. For example, considering your priorities in life before choosing a career. Bottom-up thinking begins with details such as looking at the average salaries of professions to shortlist high paying careers.

Design

Top-down begins with the high level structure of a design such as the architecture of a building. Bottom-up begins with details such as the interior design of a floor in a building.

Decision Making

Top-down begins with major factors in a decision such as the price you can afford for a car. Bottom-up begins with details such as the color of car you want.

Strategy

Top-down strategy is formulated by upper management or uses top-down thinking. Bottom-up strategy is proposed by each team and department with approvals moving up the hierarchy of an organization.

Communication

Top-down communication flows from upper management down to the working level. For example, a corporate restructuring that is communicated by a CEO. Bottom-up communication flows from the working level up to executive management. For example, a quality problem identified by a quality control specialist that is reported to a manager to a director to the COO to the CEO.

Combined Processes

Processes can be both top-down and bottom-up such that both approaches are used strategically. For example, some strategies may flow from upper management downward and some strategies may be suggested by working level individuals and get approved all the way up a corporate hierarchy.

Iterative Processes

Many processes involve iterations of top-down followed by bottom-up in a repeated process. For example, a shoe designer who begins with a drawing of the shoe who reworks the drawing after investigating the properties of a foam that will be used in the shoe.

Middle First

It is common to start somewhere in the middle between top-down and bottom-up. For example, an investor who begins analysis with a firm’s business model with progression to their industry and later to details such as debt level.

Turnaround Strategies

Turnaround Strategies Jonathan Poland

A turnaround strategy is a plan to rescue an organization, department, or team that is experiencing failure or underperforming. This often requires quick and decisive action in the face of significant challenges and limited resources. A turnaround strategy may involve a range of measures, such as restructuring, cost-cutting, or changes to leadership or business operations. By implementing a successful turnaround strategy, organizations can turn around their performance and avoid failure.

Triage

Triage is a process of quick decision making in an urgent situation. A turnaround may require large decisions to be made within hours. For example, if a trade dispute causes borders to close disrupting a supply chain, a manufacturer may have to immediately decide which operations need to shutdown.

Replacement

The practice of replacing the management of an organization or team that has generated poor results. In some cases, a management team has produced good results but an organization is at risk of failure due to external factors such as a disaster or economic collapse. A replacement strategy may still be used where management has performed well. This is typically done where it is felt that insiders are likely to hold tightly to the status quo of the organization.

Business as Usual

Business as usual is a basic principle for managing drastic circumstances whereby people are asked to continue with their work without becoming distracted by events of the day. For example, an airline with a drastic cut in revenue due to an adverse global event may ask employees to continue on without loss of enthusiasm despite pending job cuts.

Retrenchment

Retrenchment is the process of reducing an organization including elements such as departments, teams, products, regions and business functions. This is a painful process that is often nonetheless necessary for the survival of an organization. For example, a firm that is facing a liquidity crisis may be able to secure additional funding based on the condition that they reduce costs by 40%. From an optimistic viewpoint this can be considered a process of creative destruction.

Repositioning

Repositioning is the pursuit of creativity and innovation to find a leap forward that saves an organization. For example, an oil company that repositions itself as a solar energy firm that produces energy at great scale and low cost.

Renewal

Renewal is the pursuit of a long term strategy that will eventual pay off in significant ways. Once a firm stabilizes its finances a turnaround begins to invest in the long term goals of the organization. For example, an oil company that begins to recruit talent who can realize a shift to green energy.

Culture Shift

The process of changing the culture of an organization. For example, shifting from a culture of resistance to change where people find excuses not to do things to a culture of aggressive change where people find ways to speed things up.

What If Analysis

What If Analysis Jonathan Poland

What-if analysis is the process of considering and evaluating hypothetical outcomes. It is a common technique used in early stage strategy and planning, and has many specialized applications in fields such as marketing and risk management. By exploring different potential scenarios and outcomes, organizations can make more informed decisions and prepare for a wide range of potential outcomes. Examples of what-if analysis include simulating the effects of different marketing strategies, forecasting the potential risks of a new business venture, and evaluating the potential impacts of different policy decisions.

Data Analysis
What-if analysis is a common data analysis technique that involves exploring the potential impact of different hypothetical values. This can be a useful tool for making informed decisions and planning for potential outcomes. Many spreadsheet software programs have built-in features to facilitate what-if analysis, and it is good practice to capture and document the results of these analyses as an artifact. By capturing and reviewing the results of what-if analyses, organizations can gain valuable insights and better prepare for a wide range of potential scenarios.

Goal Seek
Goal seek is a feature of many spreadsheet programs that allows users to work backwards to determine what input value would produce a desired result. This can be useful for solving complex problems or making informed decisions. For example, using goal seek, you could determine what conversion rate would be needed to achieve $10,000,000 in revenue for a given number of visitors and unit cost. It should be noted, that planning backwards from your end-goal is a classic mistake of strategy and planning whereby you target numbers that fit your goals as opposed to those that are realistic.

Scenario Analysis
Scenario analysis is the process of modeling and evaluating potential future outcomes. This typically involves brainstorming and reverse brainstorming to generate a range of potential scenarios, followed by estimates of their probability and potential impact. For example, a safety risk analysis on a construction site might involve considering the likelihood and potential consequences of different types of accidents or incidents.

Business Experiments
While what-if data analysis often involves working with hypothetical numbers, a more concrete approach is to conduct experiments in the real world to generate concrete data. For example, an organization might test different marketing offers to determine which ones have the highest conversion rates. By conducting experiments and gathering real-world data, organizations can gain a more accurate understanding of the potential impacts of their decisions and actions. This can help inform future decision-making and improve overall performance.

Ways of Thinking

Ways of Thinking Jonathan Poland

Ways of thinking refer to the mindsets and approaches that individuals use to form their ideas, opinions, decisions, and actions. These can be inherent to an individual’s character and tendencies, or they can be consciously developed over time. Ways of thinking can also be used temporarily to solve specific problems or overcome challenges. By understanding and adopting different ways of thinking, individuals can become more effective and adaptable in their approach to various situations.

Magical Thinking
Imagining that things will happen without any reason. For example, a CEO who imagines an AI system will solve a bunch of problems without being able to explain why or how in any comprehensible way.

Biases
Biases are patterns of failed logic. For example, the illusion of asymmetric insight whereby you believe you understand others better than they understand you.

Motivated Reasoning
Finding evidence and forming arguments for what you want to believe.

Objectivity
Evaluating evidence in a detached way without letting your worldview or motivation change your analysis.

Analytical Thinking
The process of breaking things down into parts to understand them. For example, looking at sales data to understand which products, regions and customers are driving a decline in revenue.

Critical Thinking
Critical thinking is a broad and non-specific term for systematic, methodical and objective thinking.

Emotion
Emotions are states of mind that color all thought. For example, thinking in a negative way because you feel melancholic.

Imagination
The ability to think in ways that differ from physical reality. A basic feature of human thought that is the key to creativity.

Counterfactural Thinking
Counterfactual thinking is the process of temporarily imagining that facts aren’t facts in order to find new ideas. For example, imagining how energy would be if fossil fuels didn’t exist.

Optimism
A state of mind that focuses on positive traits and potential.

Pessimism
A state of mind that focuses on negative traits and risk.

Defensive Pessimism
Defensive pessimism is the practice of using optimism to generate ideas and pessimism to validate them.

Idealism
The view that ideas create the world. Focuses on the intangible such as social constructs.

Realism
The view that only things that can be physically observed and measured are real. Focuses on the tangible.

Pragmatism
Pragmatism is the view that things both tangible and intangible are real if they are real for practical purposes. For example, the view that love is real because people commonly say they’ve experienced it.

Practical Thinking
Focusing on those aspects of a problem that are within your control or ability to influence. Practical thinking also implies that you seek the most reasonable solution to a problem without allowing perfectionism to get in the way.

Convergent Thinking
Convergent thinking seeks a solution to a problem with a known correct answer. For example, solving a math problem.

Divergent Thinking
Divergent thinking seeks a reasonable answer to a problem with no authoritative solution. For example, trying to think of a new business model that will be profitable.

Speculative Reasoning
The ability to make a reasonable guess or prediction where information is missing.

Systems Thinking
Thinking through the possible consequences of change to complex systems such as a society, culture, organization, economy or ecosystem.

Overthinking
Thinking so much that your efforts have a negative practical effect such as wasting time, missing a window of opportunity or impacting your quality of life with negative thoughts.

Intuition
Intuition is the ability to know something without conscious thought. Ancient Greeks, including the likes of Socrates and Plato viewed this as a connection to a universal and timeless force. Intuition is now thought to be a process of unconscious thought.

Introspection
The process of examining your own thought, emotions and character.

Design Thinking
Using the process of design whereby you create new things to solve problems and make decisions.

Abstraction
Thinking with concepts that differ from physical reality. Most words are abstractions and humans often think in words such that much human thinking is abstract.

Verbal Reasoning
The process of thinking in words. Language is a basis for human intelligence. As such, learning a second language can expand your pool of concepts that can be used to solve problems.

Visual Thinking
Thinking in pictures including pictures that you draw and those you can visualize with your mind’s eye.

Rational Thinking
Reasoned thinking that makes use of informal logic.

Cold Logic
Using logic as an excuse to ignore complexities such as the human condition.

Flow
A state of uninterrupted concentration that is important to thinking productivity.

Free Expression
Letting your ideas flow out without restraint. For example, brainstorming or painting without holding back for fear of criticism.

Big Picture Thinking
The process of challenging your most basic assumptions.

Win-win Thinking
Approaching things in a collaborative way that produces value for everyone.

Win-lose Thinking
Approaching things in a competitive way by trying to win at the expense of others.

Humor
The ability to view the absurdities of life as a source of joy.

Wit
The ability to respond quickly and intelligently in social situations.

Go-To-Market Strategy

Go-To-Market Strategy Jonathan Poland

A go-to-market strategy is a plan that outlines how a business will introduce its products or services to the market and reach its target customers. The go-to-market strategy typically includes a detailed plan for marketing, sales, and distribution, as well as a timeline for implementation. The goal of a go-to-market strategy is to maximize the success of the product or service launch and achieve the desired market penetration and sales. The following are common types of go-to-market strategy.

Brand
Developing a new brand or brand extension for the target market. For example, a helmet company develops a new brand for white water rafters. A go-to-market strategy for a new brand can be complex including elements of market research, branding, promotion, operations, distribution, pricing and sales.

Product
Developing a new product or service for the target market. For example, an insurance company that develops a travel insurance product for small business people who frequently travel on business.

Distribution
Reaching a new target market may be a matter of distribution of existing products. For example, an Australian food products company that develops a go-to-market strategy to reach supermarket consumers in South Korea.

Promotion
Developing a target market with promotional messages alone. For example, a donut shop that would like to sell to the Chinese Canadian community in Toronto develops local advertisements in Mandarin and Cantonese.

Sales
A go-to-market strategy can be a sales effort that involves developing leads and opportunities in a new segment. For example, a business software company that sells to large firms develops a go-to-market strategy for reaching mid-sized firms.

Advertising Strategies

Advertising Strategies Jonathan Poland

Advertising involves paying to disseminate a message or promote a product or service to a public audience through various media channels or physical locations. Advertisers often invest significant resources in order to reach a wide audience, often for a brief period of time. Therefore, advertising strategies are often designed to capture attention, deliver a clear and compelling message, and persuade the audience to take some desired action. This may involve using eye-catching visuals, catchy slogans, or compelling storytelling to engage the audience and communicate the benefits of the product or service. Ultimately, the goal of advertising is to influence the attitudes and behaviors of the audience in order to drive sales or achieve other marketing objectives. Here are some advertising strategies that businesses can use to promote their products or services:

  1. Paid search advertising: This involves using search engines like Google to display ads to users who are searching for keywords related to the business’s products or services.
  2. Social media advertising: This involves using social media platforms like Facebook and Instagram to target ads to users based on their interests and demographics.
  3. Display advertising: This involves placing ads on websites and other online platforms that are relevant to the business’s products or services.
  4. Video advertising: This involves creating video ads that can be shown on websites, social media, or other online platforms.
  5. Email marketing: This involves sending targeted emails to potential customers to promote the business’s products or services.
  6. Influencer marketing: This involves partnering with influencers on social media who can help promote the business’s products or services to their followers.
  7. Content marketing: This involves creating and sharing valuable and relevant content, such as blog posts, videos, or infographics, to attract and engage potential customers.
  8. Traditional advertising: This involves using traditional media, such as TV, radio, or print, to promote the business’s products or services.

The following are common advertising strategies.

A/B Testing
A/B testing is the practice of iteratively comparing ads to optimize them according to goals such as conversion, brand recognition or brand awareness.

Above The Line
Above the line is a term for advertising that targets a broad audience, often using mass media. The term dates back to the 1950s and originated with accounting treatment of advertising costs that is no longer relevant.

Ad Tracking
The practice of tracking the performance of an advertisement according to factors such as media, target audience, context and behavior.

Advertising Campaign
A coordinated advertising effort that includes multiple messages and advertising channels often in support of a marketing campaign such as a sales event or product release.

Advertising Channels
A medium of advertising including media, direct communications and physical locations. For example, television, social media, internet, print, direct mail, games and billboards are common advertising channels.

Advertising Copy
The written content of an advertisement including slogans, advertising text, scripts for videos and lyrics for jingles.

Advertising Jingles
A short song created for a brand or commercial that’s designed to be catchy and convey a message.

Attribution Marketing
Attribution marketing is the practice of modeling events that lead to a sale or customer loyalty. Advertising may then be used to achieve events such as brand awareness.

Augmented Reality
The use of sound, video and graphics that integrate with real world elements such as physical spaces. For example, in-store advertising units may feature augmented reality features such as an interactive hologram.

Behavioral Targeting
The use of behavioral information to target ads.

Below The Line
A general term for advertising that is targeted in some way.

Brand Awareness
Advertising may be designed to build awareness of a brand as opposed to sales conversions.

Call To Action
Advertising that contains an instruction to the customer with verb phrases such as “select a color” or “call now.” Typically boosts engagement factors such as click through rate.

Cause Marketing
Advertising that doesn’t directly sell a product but supports a cause that a company or brand is championing. Improves brand recognition in a positive way that shows a firm’s values. For example, a bank may sponsor an event to raise money for a noble cause and promote the event in mass media.

Celebrity Branding
A celebrity can improve attention to an advertisement and demonstrate the social status of your brand. It is common for celebrities to appear in ads or act as a brand ambassador in a series of marketing initiatives.

Comparative Advertising
Directly comparing your product to a competitor or using vague comparisons such as “best in class.” Comparisons involve some risk of triggering tit for tat responses. Comparative advertising is also regulated in many jurisdictions.

Contextual Advertising
The practice of targeting advertisements to the content of media such as a webpage or mobile application.

Conversion Optimization
Conversion optimization is a process of experimentation, testing and tuning to produce ads and landing pages that result in customer purchases.

Copy Testing
Testing marketing copy for factors such as persuasiveness and memorability. For example, customers may be shown a commercial and than asked to recall information presented in the script.

Coupons
Advertisements may include coupons as a way of implementing a price discrimination strategy.

Direct Marketing
Sending ads directly to a customer such as a catalog in the mail or coupons in a newspaper.

Drip Marketing
A technique that involves targeting each customer with regular ads over a long period of time. The term implies that ads are communicated at a moderate pace.

Event Marketing
Sponsoring an event or event-with-an-event to reach a targeted audience and potentially benefit from publicity.

Giveaways
Contests with giveaway products may generate publicity.

Influencer Marketing
Identifying influencers in a particular niche and engaging them to promote or advertise your products.

Informative Advertising
Giving customers information such as features and specifications of your products. Informative ads may resemble articles or short documentaries and may cover topics such as how your products were designed or manufactured.

Interactive Advertising
Advertising that uses interactive media to be more engaging. For example, a game featuring your brand may obtain far higher user engagement than a video.

Interruption Marketing
Interruption marketing is any ad that interrupts flow such as a commercial break on a television show. The term has a negative connotation and is often used by relationship marketers who criticize the practice as being annoying. Nevertheless, interruption marketing is still a common technique.

Long Format Advertising
Ads that are longer than usual for their medium such as commercials that resemble music videos that run the length of an entire song.

Mass Media
Media that reaches a large audience such as a television show or newspaper. The term implies broadcast communications that push information out in a unidirectional fashion.

Native Advertising
Advertising that blends into its media such as a video advertisement placed at the start of a video. It is a standard practice to clearly identify native ads using an unambiguous term such as “paid advertisement.”

Overlay Advertisements
Advertisements that sit on top of media such as a small semi transparent box at the bottom of a video.

Persuasive Techniques
Advertising is designed to persuade the customer to buy or become a loyal customer with techniques such as appealing to emotion, logic or values.

Popular Music
In many cases, advertisements license popular music to appeal to emotion or attract the attention of a particular target audience.

Product Demonstration
Demonstrating your product at retail locations, conferences or in media such as videos.

Product Placement
Paying to have products featured in movies and other media. Placement is often used as an alternative to interruption marketing as it is completely integrated into a film. Some films have experienced a backlash and low ratings due to obvious and annoying placements. However, in some cases placements are well received and a product can become positively associated with a character or famous scene in a film.

Promotional Products
Printing your logo on products and distributing them, often for free, to build relationships and promote brand recognition.

Retargeting
A common behavioral targeting technique that involves showing a customer your ads after they visit your website. Commonly used by sites after a customer takes an action that indicated interest in a particular product or category of products.

Reverse Placement
Creating a product based on a famous fictional product that appears in entertainment such as a film or television series.

Samples
Free samples are a way to build momentum and visibility for a new product.

Slogans
As advertising is often short and expensive, a memorable slogan that communicates a unique selling proposition is a fundamental advertising strategy.

Targeted Advertising
A general term for ads that target a group of customers such as a demographic or niche market.

Testimonials
A persuasive argument for your product from the perspective of a customer.

Through The Line
A hybrid technique that includes elements of above the line and below the line advertising. For example, an advertising campaign may include a mass market advertisement for a sales event and direct mail coupons that are sent to identifiable customers.

Business Development

Business Development Jonathan Poland

Business development is a multifaceted discipline that involves identifying and pursuing opportunities to grow a business. It’s a combination of strategic analysis, marketing, and sales, and its primary goal is to grow a business and increase its profitability.

Why is Business Development Important?

  1. Growth and Expansion: Business development helps companies identify new market opportunities and expand their reach. This could be in the form of entering new geographical markets, targeting new customer segments, or launching new products or services.
  2. Building Valuable Relationships: Business development professionals often engage in partnership negotiations, joint ventures, and alliance building. These relationships can provide a company with new sales channels, increased market presence, or access to essential resources.
  3. Competitive Advantage: By staying ahead of industry trends and continuously innovating, businesses can maintain or even establish a competitive edge. Business development plays a crucial role in this by identifying and acting on these trends and opportunities.
  4. Risk Management: Diversifying products, services, or markets can help a company mitigate risks. If one product or market faces challenges, the company can rely on others to maintain stability.
  5. Long-term Value Creation: Business development isn’t just about quick wins. It’s about creating sustainable growth. By focusing on long-term strategies and building strong relationships, companies can ensure they remain profitable and relevant in the long run.

Critical Parts of the Business Development Process:

  1. Research and Analysis: Before pursuing any opportunity, it’s essential to understand the market, competitors, and customer needs. This phase involves gathering and analyzing data to make informed decisions.
  2. Strategy Development: Based on the research, companies formulate a strategy. This could involve deciding which markets to enter, which products to launch, or which partnerships to pursue.
  3. Sales and Marketing Alignment: Business development often requires the collaboration of both the sales and marketing teams. They need to work together to identify potential leads, nurture them, and convert them into paying customers.
  4. Networking: Building and maintaining relationships is at the heart of business development. This could involve attending industry events, joining professional organizations, or simply reaching out to potential partners or clients.
  5. Negotiation: Once an opportunity is identified, business development professionals often need to negotiate terms, prices, or partnerships. This requires a deep understanding of both the company’s needs and the needs of the other party.
  6. Implementation: After the negotiations, the next step is to implement the strategy. This could involve launching a new product, entering a new market, or starting a partnership.
  7. Review and Refinement: The business development process doesn’t end once a strategy is implemented. It’s essential to continuously monitor results, gather feedback, and refine the approach as necessary.

In summary, business development is crucial for any company looking to grow, innovate, and stay competitive. It involves a combination of research, strategy, relationship-building, and execution, all aimed at increasing profitability and long-term value.

Improving Business Development

At its essence, business is an endless cycle of investments and deliverables, risk and renewal, profit and loss, where success is created by mastering the fundamentals, re-allocating capital at scale, and adjusting to market changes. The following areas of analysis and set of questions provide a blueprint for better business development. It’s not a one time event, it’s a commitment.

FUNDAMENTALS
What do you sell?
What are your revenues? ($)
What does it cost to make? ($)
What are the overhead costs? ($)
What does an average employee earn? ($)
What is the total marketing budget? ($)
How often is equipment needed/bought?
How much debt does the business have? ($)
What is your total annual profit? ($)
What is the business’s gross margins? (%)
What is the business’s return on capital? (%)
What is the business’s 5 year growth rate (%)

OPERATIONS
What is the mission of the business?
How much time is spent daily on that goal?
How many hours a week do you work?
If you don’t show up on day, what happens?
Will the business help you achieve your goals?
What is your long-term plan for the business?
What are the high impact areas you focus on?
What are 5 questions you ask every client?
What are policies and procedures for operations?
How quickly can the business actually grow?
What are the requirements for each business area?
Do your employees perform their jobs consistently?
Would you say you’re proactive or reactive?
What does a typical meeting look like for you?
When you delegate tasks, how are they handled?

SALES
How many active clients do you have?
How many “dream” clients do you have?
What is the average profit from a new client?
What is the lifetime value of an average client?
What is your best source of new business?
What is the average transaction size?
How would you describe the sales cycle?
How would you describe your sales force?
How do you compensate your sales team?
What does a “top producer” earn monthly?
What is the hiring process for sales employees?
What is your sales pitch/presentation?
How many up sell items are available?
Percentage of buyers that cancel orders?
How does your customer service support sales?

MARKETING
What is your target market?
What is your niche your industry?
Who are your best buyers?
What is your competitive advantage?
What is the core story delivered to prospects?
Where do you advertise product/services?
Do you have a mobile responsive website?
What is your social engagement strategy?
What is your marketing process?
What is the conversion rate on ads?
How loyal are your customers?
Why do customers buy from you?
How do you use PR/media?

Channel Structure

Channel Structure Jonathan Poland

A channel structure refers to the way in which a company distributes its products or services to customers. It is the network of intermediaries, such as wholesalers, distributors, and retailers, that a company uses to bring its products or services to market.

There are several types of channel structures that companies can use, including:

  1. Direct distribution: This involves selling products or services directly to customers, without using intermediaries. This can be done through a company’s own retail stores, online sales platforms, or by selling directly to businesses.
  2. Indirect distribution: This involves using intermediaries, such as wholesalers or distributors, to reach customers. Indirect distribution can be used to reach a wider range of customers, or to tap into established distribution networks.
  3. Multiple channel distribution: This involves using a combination of direct and indirect distribution channels to reach customers. This can be an effective way to reach a wider range of customers, or to cater to different customer segments.
  4. Omni-channel distribution: This involves using a variety of channels, including online and offline channels, to reach customers. This can provide customers with a seamless shopping experience, as they can purchase products or services through the channel of their choice.

Overall, companies need to carefully consider their channel structure in order to effectively reach their target customers. Choosing the right channel structure can help a company to increase sales and grow its business. Here are some illustrative examples.

Direct

Selling directly to the customer using channels such as personal selling, retail or wholesale. For example, a fashion brand that uses its own shops, websites, and social.
producer → customer

Retail

Selling to retailers who sell to the end-customer.
producer → retail → customer

Value Added Reseller

Selling to firms that add value to your products or services before selling them. For example, a firm that sells components that are used in mobile devices.
producer → value added reseller → customer

Wholesale

Selling to wholesalers who distribute the product to retailers and sometimes direct to consumer (DTC).
producer → wholesaler → retail → customer

Agents

Using agents or brokers to manage your sales to wholesalers, retail and/or ecommerce sellers.
producer → agent → wholesaler → retail → customer

Complex

It is common for organizations to have many channel structures for different products and regions. For example, a fashion brand that sells direct in the United States but uses agents, wholesalers and retailers in other countries.
United States
producer → customer
France
producer → customer
producer → retail → customer
Japan
producer → agent → retail → customer
producer → agent → value added reseller → customer

Detailed

Channel structures may include details such as the types of channel that are involved. For example, a direct producer → customer structure might be expanded out with more details:
United States
direct retail → flagship → customer
direct retail → brand shops → customer
direct retail → outlet shops → customer
direct sales → customer

Market Expansion

Market Expansion Jonathan Poland

Market expansion is a business strategy that involves increasing the reach and presence of a company’s products or services in new or existing markets. This can be achieved through a variety of methods, such as entering into new geographic regions, expanding the company’s target customer base, or offering new products or services.

There are several reasons why a company may choose to pursue market expansion. For example, a company may be looking to increase its sales and profits, diversify its revenue streams, or enter into new markets to reduce its reliance on a single market or customer base.

There are several methods that a company can use to expand its market presence. These include:

  1. Entering new geographic regions: This can be done through a variety of methods, such as opening new physical locations, establishing distribution networks, or entering into partnerships with local companies.
  2. Expanding the target customer base: A company can expand its customer base by targeting new demographics or offering products or services that appeal to a broader audience.
  3. Introducing new products or services: A company can expand its market presence by introducing new products or services that meet the needs of new or existing customers.
  4. Acquiring other companies: A company can also expand its market presence by acquiring other companies that have established customer bases or distribution networks in new markets.

There are a number of risks and challenges associated with market expansion, including the cost of entering new markets, the need to adapt to local cultural and regulatory differences, and the risk of increased competition. It is important for companies to carefully evaluate the potential benefits and risks of market expansion before making a decision to pursue this strategy.

Consumer Service to Business Service
A movie theater rents out theaters during business hours for events, conferences and meetings.

Consumer Service to Consumer Service
A cafe in a business district is only busy on business days. In order to increase revenue on weekends they host community organized events such as a repair cafe.

Consumer Product to Business Product
A mobile device that is mostly purchased by consumers develops office productivity apps and begins to sell directly to businesses with personal selling techniques.

Customer Product to Consumer Product
Selling a product to a new market to serve a different customer need. For example, selling packages of baking soda as an air freshener for a refrigerator.

Customer Product to Consumer Service
Offering a product as a service such as a solar panel system that is sold as a utility service with a monthly electric bill as opposed to a upfront purchase of the system.

Business Service to Consumer Service
A corporate catering service begins to target weddings and other private events.

Business Service to Business Service
A customer service outsourcing firm begins to sell its service for internal processes such as an IT help desk that serves internal customers of a firm.

Business Product to Consumer Product
Marketing business products such as high-end office chairs known for their ergonomics to employees working from home.

Business Product to Business Product
Finding a new use for a business product. For example, offering to brand standard office stationery such as sticky notes such that they become promotional items that can be given to clients.

Business Product to Business Service
Offering business equipment with leasing, maintenance, management and other value added services. For example, selling a coffee service as opposed to a coffee maker.

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