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Innovation Principles

Innovation Principles Jonathan Poland

Innovation principles are guidelines that an organization adopts as a basis for innovation activities. They are typically considered foundational policy that are intended to guide innovation decisions, culture, programs and projects. Here are some general principles that have achieved widespread adoption in this core area.

Creativity Of Constraints
The principle that well designed constraints often spark creative results. Counters the common idea that creativity is boundless and unrestricted. Most examples of works that are considered creative genius were developed in a framework of constraints. For example, music is almost always based on constraints such as a harmonic framework, chord progression, conventions, style, genre or tradition.

Customer Focus
Valuable innovations fulfill customer needs and wants.

Design For Scale
Designing things to be useful to a great number of people. Design for scale also implies that innovations benefit from economies of scale, meaning that unit cost drops as more is produced.

Design For Sustainability
Aligning design with the sustainability values of the organization such as designs that are reusable, made of low-impact materials, recyclable, resource efficient and produced without harmful byproducts.

Fail Often
Fail often is a method of innovation that tests a large number of fearless ideas with the reasonable expectation that most will fail and a few will succeed. According to the fail often method, a lack of failure is a sign that a company or department is not pushing hard enough to innovative.

Fair Well
Fail well is the design of tests to fail quickly, cheaply and safety. It is used by innovation methods such as fail often to minimize the impact of innovation testing.

Feedback Loop
An iterative process of using feedback from sources such as customers to quickly improve an innovation.

Innovation Ability
The principle that innovation is an ability that is related to other abilities such as problem solving, design and divergent thinking. Innovation is widely considered a tacit ability that is difficult to detect with standardized testing.

Innovation Culture
An organization’s values, norms, habits, history, symbols and work environment impact its ability to innovate. Based on the observation that some corporate cultures are able to generate a steady stream of valuable innovations while others struggle.

Innovation From Anywhere
The principle that innovation can come from anywhere. Typically applied by creating processes that are accessible to all the employees to submit innovations for evaluation and testing. In many cases, customers, partners and the community may also be invited to submit innovations. Such processes may include incentives for successful innovation.

Measure And Improve
The principle that each innovation be measurable. A means of measurement is often a basic criteria for accepting innovations for evaluation.

Mission Statement
A mission statement for the innovation program. Innovative organizations typically have a strong sense of mission.

Open Innovation
Innovation is shared in the open in order to harden designs with peer review and feedback.

Order Of Magnitude
The goal of innovation is to take leaps forward by creating things that are an order of magnitude better than the current state of the art.

Precautionary Principle
The principle that an innovation be generally accepted as safe and sustainable before being launched to the public or released into the environment.

Reuse And Improve
Innovation reuses existing knowledge, technology and resources where possible. Discourages the common perception that innovation is always greenfield. In many cases, valuable innovations are a slight variation of an existing product, service or process.

Ship Often
Innovation is shipped as quickly as possible and updated often to rapidly improve.

Test And Learn
Innovation is tested early and often. Analysis and insight into testing results is captured as knowledge.

Vision
A vision statement for the innovation program that paints a compelling picture of the future. In many cases, a principle is established that each innovation program is to publish a vision statement.

Innovation 101

Innovation 101 Jonathan Poland

Innovation is the process of creating new ideas, products, or processes that add value to a company. This can be done in a number of ways, such as through research and development, collaboration with other organizations, or by encouraging employees to think creatively and come up with new ideas. To foster innovation, companies may provide resources and support for employees to explore new ideas, encourage a culture of creativity and risk-taking, and create channels for employees to share and develop their ideas.

Here are some steps your company can take to foster innovation:

  1. Encourage a culture of creativity and risk-taking: This can involve creating a supportive environment where employees feel comfortable sharing new ideas and taking risks. This may also involve providing resources and support for employees to experiment and explore new ideas.
  2. Foster collaboration: Innovation often happens when people from different backgrounds and perspectives come together to share ideas and build on each other’s work. Encouraging collaboration and cross-functional teamwork can help generate new ideas and accelerate innovation.
  3. Provide resources and support for idea development: This can involve providing financial resources, time, and other support to help employees develop their ideas. This may also involve creating channels for employees to share and receive feedback on their ideas.
  4. Encourage employees to learn and grow: Innovation often comes from employees who are constantly learning and developing new skills. Encouraging employees to pursue professional development opportunities and providing support for learning and growth can help fuel innovation.
  5. Embrace failure: Innovation often involves taking risks, and not all ideas will be successful. It’s important to create a culture where failure is seen as an opportunity to learn and grow, rather than something to be avoided. This can help employees feel more comfortable taking risks and trying new things.

Vertical Integration

Vertical Integration Jonathan Poland

Vertical integration is a business strategy that involves a company expanding its operations to include control over the production and distribution of its products or services. This can be accomplished through a number of ways, such as acquiring or investing in companies that are involved in the production or distribution of the products, or by expanding the company’s own operations to include these activities. Vertical integration can provide a number of benefits, such as increased control over the supply chain and improved efficiency, but it can also bring challenges, such as higher costs and a greater risk of failure if the expansion is not successful.

Vertical integration can allow a company to control various aspects of its supply chain, from the production of raw materials to the distribution of finished products.

  • A car manufacturer acquires a company that produces car batteries, allowing the car manufacturer to control the production and supply of the batteries for its own vehicles.
  • A clothing retailer opens its own manufacturing facility to produce the clothing it sells in its stores, allowing the retailer to control the design, production, and distribution of its products.
  • A fast food chain opens its own farms to grow the ingredients it uses in its menu items, allowing the chain to control the quality and supply of the ingredients.

Some more examples include:

Commodities
An apple farmer begins to produce apple pies to move further up the value chain.

Suppliers
A supplier of computer parts begins to manufacture finished goods such as mobile devices.

Manufacturing
A manufacturer produces its own commodities and supply of parts. For example, a solar panel manufacturer that produces silicon, silicon wafers, solar cells and solar modules. This might be done to produce panels of superior quality to establish a competitive advantage.

Wholesaling
A manufacturer may establish its own wholesale network in order to reach customers or retailers directly without a middleman.

Direct to Customer
A tea farmer cuts out multiple levels of supply chain intermediaries by selling directly to customers from a website.

Retailing
A fashion manufacturer opens its own retail shops to build brand recognition and control its brand experience.

Logistics
An company begins deliveries to the customer to reduce dependence on delivery companies.

Services
A bicycle manufacturer starts a bicycle rental service.

End-to-End
A diamond company controls its entire supply chain including mining, logistics, manufacturing and retail.

 

Advantages

Vertical integration can have several advantages for a firm:

Quality: Controlling the end-to-end quality of your products and services.

Cost: Reducing costs by cutting out intermediaries in the supply chain such as wholesalers.

Risk Reduction: Removing risks such as unreliable supply chain partners. For example, an ecommerce company that is able to replace a delivery partner that is often delivering things late and losing packages.

Competitive Advantage: Building competitive advantages such as a firm that achieves higher quality products and services than all competitors by controlling every detail of the supply chain. For example, a jam company that produces a higher quality jam by farming higher quality berries.

Disadvantages:

Vertical integration has several potential disadvantages for a firm:

Flexibility: Vertical integration tends to be a more rigid structure that is more difficult to change than a situation where you have partnerships in the supply chain. For example, a jam company that grows its own strawberries and raspberries may have difficulty shifting to changing consumer tastes such as a preference for pomegranate and cherries. In other words, partners can be replaced quickly but your own organization can be difficult and expensive to change.

Competitive Advantage: A firm does well to stick to areas where it has a competitive advantage. For example, an ecommerce company may be good at marketing and digital retailing but terrible at running a delivery company. In other words, they may intend to reduce costs and improve quality only to see higher costs and less quality due to their lack of capabilities in an area outside their experience.

Anti-competitive Practices: Vertical integration is often done in order to exclude competitors from an industry. For example, if you own all the parts suppliers for a particular product, it is far more difficult for a competitor to challenge you. This is a negative aspect of vertical integration for society as it can allow a firm to dominate an industry. This can result in higher prices and lower quality.

Vertical Integration vs Horizontal Integration: Vertical integration is a move to control more of your supply chain for a single product or product category. Horizontal integration is the expansion of activities at the same level of the supply chain such as a chain of coffee shops that launches a chain of restaurants. These two strategies aren’t mutually exclusive and both can be pursued at the same time.

Forward Integration vs Backward Integration: Forward integration is vertical integration that moves up the supply chain in the direction of the customer such as a manufacturer that opens retail locations. Backward integration is vertical integration that moves down the supply chain in the opposite direction of the customer such as a retailer that begins manufacturing its own products.

Market Expansion

Market Expansion Jonathan Poland

Market expansion is a business strategy that involves increasing the reach and presence of a company’s products or services in new or existing markets. This can be achieved through a variety of methods, such as entering into new geographic regions, expanding the company’s target customer base, or offering new products or services.

There are several reasons why a company may choose to pursue market expansion. For example, a company may be looking to increase its sales and profits, diversify its revenue streams, or enter into new markets to reduce its reliance on a single market or customer base.

There are several methods that a company can use to expand its market presence. These include:

  1. Entering new geographic regions: This can be done through a variety of methods, such as opening new physical locations, establishing distribution networks, or entering into partnerships with local companies.
  2. Expanding the target customer base: A company can expand its customer base by targeting new demographics or offering products or services that appeal to a broader audience.
  3. Introducing new products or services: A company can expand its market presence by introducing new products or services that meet the needs of new or existing customers.
  4. Acquiring other companies: A company can also expand its market presence by acquiring other companies that have established customer bases or distribution networks in new markets.

There are a number of risks and challenges associated with market expansion, including the cost of entering new markets, the need to adapt to local cultural and regulatory differences, and the risk of increased competition. It is important for companies to carefully evaluate the potential benefits and risks of market expansion before making a decision to pursue this strategy.

Consumer Service to Business Service
A movie theater rents out theaters during business hours for events, conferences and meetings.

Consumer Service to Consumer Service
A cafe in a business district is only busy on business days. In order to increase revenue on weekends they host community organized events such as a repair cafe.

Consumer Product to Business Product
A mobile device that is mostly purchased by consumers develops office productivity apps and begins to sell directly to businesses with personal selling techniques.

Customer Product to Consumer Product
Selling a product to a new market to serve a different customer need. For example, selling packages of baking soda as an air freshener for a refrigerator.

Customer Product to Consumer Service
Offering a product as a service such as a solar panel system that is sold as a utility service with a monthly electric bill as opposed to a upfront purchase of the system.

Business Service to Consumer Service
A corporate catering service begins to target weddings and other private events.

Business Service to Business Service
A customer service outsourcing firm begins to sell its service for internal processes such as an IT help desk that serves internal customers of a firm.

Business Product to Consumer Product
Marketing business products such as high-end office chairs known for their ergonomics to employees working from home.

Business Product to Business Product
Finding a new use for a business product. For example, offering to brand standard office stationery such as sticky notes such that they become promotional items that can be given to clients.

Business Product to Business Service
Offering business equipment with leasing, maintenance, management and other value added services. For example, selling a coffee service as opposed to a coffee maker.

Growth Strategy

Growth Strategy Jonathan Poland

Business growth can result from the marketing, innovation and operations of an organization. Alternatively, growth can be obtained with mergers and acquisitions. The following are some common growth strategies.

Top-line growth is an increase in a firm’s revenue or sales. Bottom-line growth is an increase in a firm’s profitability defined as revenue minus all costs. The bottom-line is generally more important because it represents earnings that benefit shareholders. It is common for startup companies to experience a high rate of top line growth for a number of years. It can be difficult to determine whether this will ever translate into bottom line growth. It is easier to generate revenue by spending a lot of money. The true test of a company is whether they can turn profit into scale that makes revenue increasingly profitable.

Market expansion is a growth strategy that involves offering an existing product to a new market. This could be done in a couple ways. A market entry strategy is a plan to distribute products and services to a new market. This has the obvious advantage of potentially increasing revenue but is associated with a variety of competitive and financial risks due to factors such as barriers to entry, taxation and exchange rates. Market development is the process of entering new markets to expand revenue and reduce concentration risk. This involves identifying a target market and finding a way to sell to them. Target markets are a flexible concept that can include factors like location, demographics, customer needs, customer preferences and lifestyle. As target markets are diverse, so are strategies to reach them.

Forward integration is a business strategy that involves expanding to control more of the supply chain in the direction of the customer.

Distribution strategy is a plan to reach customers with goods and services. Distribution includes both sales and delivery of everything that surrounds a product including customer service and customer experience. It is common for companies to adopt multiple distribution channels to reach customers in convenient ways. It is also common for distribution strategy to vary by region as a firm may seek partnerships or light capital structures to reach international markets.

Premiumisation is competition to offer higher quality items that consumers value to a mass market. It is the opposite of commoditization that can be defined as competition to lower prices for a standard level of quality. Premiumisation occurs in a product category, market or industry where customers are willing to pay more for higher quality.

Organic growth is an increase in revenue that is driven by a firm’s business capabilities in areas such as marketing, innovation and operations. The term is meant to exclude growth obtained by buying or merging with other companies. In some cases, a company looks like it is growing because it is acquiring smaller ones but its core business is actually in decline.

Product development is the process of bringing new products and product updates to market. It is concept-to-launch process that includes product positioning, design and marketing. Products may be services and it is common for product development efforts to include end-to-end customer experience.

Vertical integration is when a single firm owns multiple levels of its supply chain. A supply chain is the flow of goods and services through levels of production and distribution networks to the end customer.

Strategy 101

Strategy 101 Jonathan Poland

Business strategy is the set of actions and decisions that a business takes in order to achieve its goals and objectives. It involves setting goals and objectives, analyzing the competitive environment, and identifying internal and external factors that can affect the organization. The ultimate goal of business strategy is to create and maintain a competitive advantage over competitors in the market. This can be achieved through a variety of means, such as offering unique products or services, implementing effective marketing and sales strategies, and building strong relationships with customers.

A good business strategy can make a business better in several ways, including:

  1. Helping the business identify and capitalize on opportunities: a well-crafted strategy can help a business identify opportunities in the marketplace and develop plans to take advantage of them, which can help the business grow and succeed.
  2. Providing focus and direction: a good strategy can help a business set clear goals and objectives, and develop a plan to achieve them. This can help the business stay focused and avoid wasting time and resources on unproductive activities.
  3. Allocating resources effectively: a good strategy can help a business prioritize its activities and allocate its resources, such as money, personnel, and time, in the most effective way possible. This can help the business maximize its efficiency and productivity, and can improve its overall performance.
  4. Differentiating the business from competitors: a good strategy can help a business develop unique products, services, or business models that set it apart from its competitors, and which offer superior value to customers. This can help the business gain a competitive advantage and attract and retain customers.
  5. Helping the business adapt to change: a good strategy can help a business anticipate and respond to changes in the marketplace, such as shifts in consumer preferences or the emergence of new competitors. This can help the business remain agile and resilient, and can enable it to thrive in an increasingly dynamic business environment.

Some examples of business strategy include:

  1. Cost leadership: a strategy in which a business aims to be the lowest-cost provider in its market, offering products or services at the lowest possible prices to attract cost-conscious consumers.
  2. Differentiation: a strategy in which a business focuses on creating unique products or services that are distinct from those of its competitors, and which offer superior value to customers.
  3. Market niche: a strategy in which a business focuses on a specific segment of the market that is not well-served by larger competitors, and which offers unique products or services that cater to the needs and preferences of that niche.
  4. Vertical integration: a strategy in which a business expands its operations to include activities that are traditionally performed by its suppliers or customers, in order to improve efficiency and reduce costs.
  5. Customer relationship management: a strategy in which a business focuses on building strong and lasting relationships with its customers, in order to retain their loyalty and maximize the value of their business over time. This can include offering personalized services and products, as well as providing excellent customer service.
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